Definition Unresolved defect is the defect that was registered in the defects tracking system, but has not been yet resolved by the team. Metric indicates the number of unresolved defects at the given date. To be able to calculate that metric, it is important that in your defect tracking system you track: DimensionsIt should be possible to monitor Unresolved Defects in following dimensions: - Project/Product. To aggregated DDP over all released versions of the project or product.
- Priority.
- Fix version. Enables you to filter out open defects that should be fixed in selected version
- Assignee. It helps to group unresolved defects into assignees, to see if there are any bottleneck in the maintenance team
- Date.
PresentationUnresolved defects metric is best visualized with single trend line chart, which shows you the history of metric values.
If you are looking to do drill-down analysis, bar-chart and pie-chart can help you. For example bar-chart for number of unresolved defects per assignee or pie chart to represent break-down of unresolved defects by priority.
ExampleFor example, suppose that you have 100 defects registered in you bug tracking tool. 10 of those are in status closed, 25 are in status resolved, 65 are in open status. In this case, value of number of unresolved defects is 10 + 25 = 35. | 